“Next Consumer Grievance Redressal Forum (CGRF) Public Hearing will be held at 11.00 AM on 24.10.2017 at Alpha 1 - Customer Care Center - All are requested to take the benefit of it”.

BILLABLE LOAD / DEMAND

For all consumers having TVM / TOD / Demand recording meters installed, the billable load / demand during a month shall be the actual maximum load / demand as recorded by the meter (can be in parts of kW or kVA) or 75% of the contracted load / demand (kW or kVA), whichever is higher.

Further in case the licensee fails to note the actual maximum load / demand reading or in case of spot-billing, then the consumer may approach the licensee with a photo of the actual maximum load / demand reading displayed on his meter of the previous month. The licensee shall accept the same for the purpose of computation of billable demand, however if the licensee wishes to, it can get the same verified within 10 days.