Next Consumer Grievance Redressal Forum (CGRF) Public Hearing will be held at 11.00 AM on 17.08.2017 at Alpha 1 - Customer Care Center - All are requested to take the benefit of it

Rebates

1. PRE-PAID METERS / AUTOMATIC METER READING SYSTEM:

(i) Any consumer having prepaid meters shall be entitled to a discount of 1.25% on Rate as defined in the Tariff Order.

(ii) The token charges for code generation for prepaid meters shall be Rs. 10/- per token or as decided by the Commission from time to time.

2. INSTALATION OF SOLAR WATER HEATER :

If consumer installs and uses solar water heating system of 100 litres or more, a rebate of Rs. 100 /- per month or actual bill for that month whichever is lower shall be given. The same shall be subject to the condition that consumer gives an affidavit to the licensee to the effect that he has installed such system and is in working condition, which the licensee shall be free to verify from time to time. If any such claim is found to be false, in addition to punitive legal action that may be taken against such consumer, the licensee will recover the total rebate allowed to the consumer with 100% penalty and debar him from availing such rebate for the next 12 months.

3. PAYMENT ON OR BEFORE DUE DATE:

A rebate at 0.50% of Rate shall be given in case the payment is made on or before the due date. The consumers having any arrears in the bill shall not be entitled for this rebate. The consumers who have made advance deposit against their future monthly energy bills shall also be eligible for the above rebate.

4. CONSUMERS WHO SHIFT FROM UNMETERED TO METERED CONNECTION:

In case any rural consumer shifts from unmetered to metered category, he shall be entitled to rebate of 10% on Rate which shall be applicable from date of installation of meter till end of FY 2017-18.

5. SCHEME FOR ADVANCE DEPOSIT FOR FUTURE MONTHLY ENERGY BILLS:

If a consumer intends to make advance deposit against his future monthly energy bills, the Licensee, shall accept such payment and this amount shall be adjusted only towards his future monthly energy bills. On such advance deposit the consumers shall be paid interest, at the interest rate applicable on security deposit, for the period during which advance exists for each month on reducing balance method and amount so accrued shall be adjusted in the electricity bills which shall be shown separately in the bill of each month.

The consumer needs to submit an application in the prescribed format stating the amount and time period for which the advance has been paid.

Further the licensee would be free to adjust any unpaid charges against the consumer bill.

6. FACILITATION CHARGE FOR ONLINE PAYMENT:

(i) No transaction charge shall be collected from the consumers making their payment through internet banking.

(ii) The Licensees shall bear the transaction charges for transactions up to Rs. 4,000 for payment of bill through internet using Credit Card / Debit Card.

7. EXEMPTION FROM MINIMUM CHARGE FOR USING SOLAR POWER:

If a consumer under LMV-2 (Non domestic light, fan and power) category installs a rooftop solar plant under the provisions of UPERC (Rooftop Solar PV Grid Interactive Systems Gross / Net Metering) Regulations, 2015 with maximum peak capacity of the grid connected rooftop solar PV system not exceeding 100% of the sanctioned connected load / contract demand of the consumer, then such consumer shall be exempted from payment of monthly minimum charges. Such exemption shall be in force till the time the solar plant remains fully operational.

8. POWER LOOMS LMV-2 and LMV-6 category:

Rebate to Power Loom consumers shall be applicable in accordance with the Government order dated June 14, 2006 and the Commission’s order dated July 11, 2006 subject to adherence of provision of advance subsidy.

9. OPTIONAL TOD LMV-6 and HV-2 :

For all such consumers who want to operate at full potential only during the specified night hours with restricted consumption in remaining hours may opt for the TOD structure as follows:

For all such consumers who opt for this structure, the rebate can be availed between 22.00 hrs to 06.00 hrs specifically by such consumers operating at its full potential during this period and for such consumers the load during other hours i.e. 06:00 to 22:00 hours, shall be restricted to 15% of its contracted load. The TOD structure for such consumers is as given below:

Optional TOD Structure for Specific Consumers

Hours TOD Rates
06:00 hrs – 22:00 hrs Restricted Load as specified
22:00 hrs – 06:00 hrs -15%

Such consumers would be required to ask for such ToD structure in advance. However, if the consumer who has opted for optional TOD structure, exceeds the restricted load as specified during the time slot of 06.00 - 22.00 hours in any month, the TOD structure as applicable for LMV-6 or HV-2 category (i.e. as per TOD Rates specified for all Consumers) will be applicable for such consumer for that particular month.

10. Consumers getting supply as per Rural Schedule LMV-6:

The consumer under this category shall be entitled to a rebate of 7.5% on demand & energy charges as given for under urban schedule without TOD rates.