Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.            ||||||||||||||||||||||||||||||||||            Public Hearing dated 08.07.2020 for determination of True-up for FY 2018-19, APR for FY 2019-20 and ARR for FY 2020-21 of NPCL (for details please click here)      ||||||||||||||||||||||||||||||||||      NPCL presentation for public hearing dated 08.07.2020

BILLABLE LOAD / DEMAND

For all consumers having TVM / TOD / Demand recording meters installed, the billable load / demand during a month shall be the actual maximum load / demand as recorded by the meter (can be in parts of kW or kVA) or 75% of the contracted load / demand (kW or kVA), whichever is higher.

Further in case the licensee fails to note the actual maximum load / demand reading or in case of spot-billing, then the consumer may approach the licensee with a photo of the actual maximum load / demand reading displayed on his meter of the previous month. The licensee shall accept the same for the purpose of computation of billable demand, however if the licensee wishes to, it can get the same verified within 5 days.