Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.         ||||||||||||||||||||||||||||||||||||         Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month, click here         ||||||||||||||||||||||||||||||||||||         E-invoicing will be applicable w.e.f. 1st October, 2020. To ensure the e-invoicing compliance, kindly provide the GSTIN (attested Copy), Email id & Mobile No. on or before 30.09.2020. Please provide the complete information on Email Id.

Customer Care Office

Service Request
  • New Service Connection
  • Load Augmentation
  • Load Reduction
  • Name Transfer
  • Category Change
  • Name & Address Correction
  • Meter Testing
  • Meter Shifting
  • Disconnection / Reconnection
  • Security Deposit/Refund
  • KYC Updation
  • Bill Related
  • Meter Related
  • Supply Related
Office address & Timings
  • NPCL customer care office, Plot No. ESS-1, KP-1, Tugalpur, Behind Kailash Hospital, Pincode:- 201308
  • Working Time – 10:00 a.m. to 5:00 p.m. Monday to Friday (Excluding national holidays), Lunch Timing (1:30 pm to 2:00 pm)