To prevent and protect from COVID19, all our offices will remain closed till 14th Apr’20 for Customer Interactions. Please log Supply and safety related complaints through IVR, Website & Mobile app. Utilize our digital platforms to pay online. Stay at home, stay safe, stay healthy.

Customer Care Office

Service Request
  • New Service Connection
  • Load Augmentation
  • Load Reduction
  • Name Transfer
  • Category Change
  • Name & Address Correction
  • Meter Testing
  • Meter Shifting
  • Disconnection / Reconnection
  • Security Deposit/Refund
  • KYC Updation
  • Bill Related
  • Meter Related
  • Supply Related
Office address & Timings
  • NPCL customer care office, Plot No. ESS-1, KP-1, Tugalpur, Behind Kailash Hospital, Pincode:- 201308
  • Working Time – 10:00 a.m. to 5:00 p.m. Monday to Friday (Excluding national holidays), Lunch Timing (1:30 pm to 2:00 pm)